Privacy Policy

Last updated: May 2026

1. Introduction

Angelic Cosmetic Clinic ("we", "our", "us") is committed to protecting the privacy and personal information of our clients. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

  • Name, phone number, email address
  • Date of birth and gender
  • Medical history, health information and treatment records
  • Payment and billing information
  • Photographs taken for clinical assessment and treatment planning
  • Information submitted via our website contact form
  • Website usage data (cookies, IP address, browser type)

3. How We Collect Information

We collect personal information directly from you when you:

  • Complete a consultation or treatment at our clinic
  • Submit an enquiry via our website contact form
  • Communicate with us by phone, email or social media
  • Visit our website (automated data collection via cookies)

4. How We Use Your Information

We use your personal information to:

  • Provide medical aesthetic consultations and treatments
  • Maintain accurate clinical records as required by law
  • Communicate with you regarding appointments, aftercare and follow-ups
  • Process payments and manage billing
  • Respond to your enquiries and provide customer support
  • Comply with legal and regulatory obligations
  • Improve our services and website experience

5. Disclosure of Information

We do not sell, rent or trade your personal information to third parties. We may disclose your information to:

  • Our healthcare practitioners involved in your treatment
  • Third-party service providers who assist with our operations (e.g. appointment booking systems, payment processors) under strict confidentiality agreements
  • Regulatory authorities where required by law (e.g. AHPRA, TGA)
  • Emergency services where there is a serious threat to health or safety

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes secure electronic storage, password protection and restricted access to records.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-personal information about how visitors use our site. This data helps us improve our website experience. You can disable cookies in your browser settings at any time.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal retention requirements)
  • Withdraw consent for marketing communications at any time

9. Retention

We retain clinical records for a minimum of 7 years from the date of last treatment, or longer where required by law. Non-clinical information is retained only for as long as necessary to fulfil the purposes outlined in this policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Angelic Cosmetic Clinic
55 President Ave, Kogarah NSW 2217
Phone: (02) 9838 1637
Email: info@angeliccosmeticclinic.com.au

11. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page. We encourage you to review this policy periodically.